配送ポリシー
Shipping Policy
Last updated: April 2026
Thank you for shopping at Naru Fursuit Studio! We ship worldwide from Tokyo, Japan.
Processing Time
All orders are handmade to order. Please allow the following production time before shipment:
- Fursuit Heads: 4-8 weeks
- Fursuit Parts (tails, paws, etc.): 2-4 weeks
- Props & Accessories: 1-3 weeks
- Ready-to-ship items: 3-5 business days
You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Rates
Shipping costs are calculated at checkout based on your location and package weight.
Estimated Delivery Time (after shipment)
- Japan: 2-5 business days
- Asia: 5-10 business days
- North America / Europe: 7-15 business days
- Australia / New Zealand: 7-15 business days
- Other regions: 10-20 business days
Please note that delivery times are estimates and may vary depending on customs processing and local postal services.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, and/or fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in our product prices or shipping costs. We are not responsible for any delays or additional charges caused by customs.
Shipping Carriers
We primarily use Japan Post (EMS / Registered Airmail / Surface Mail) and DHL for international shipments. Domestic orders within Japan are shipped via Yamato Transport or Japan Post.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package using the carrier's official website.
Lost or Damaged Packages
If your package is lost in transit, please contact us at kirakirafursuit@gmail.com and we will work with the shipping carrier to resolve the issue. If your item arrives damaged, please provide photos within 48 hours of delivery and we will discuss repair or replacement options.
Contact Us
If you have any questions about shipping, please contact us at:
Email: kirakirafursuit@gmail.com